Coffee Shop HR Contributors

Coffee Shop HR is written by the following list of talented volunteers:

Managing Editor:

Geraldine Sangalang, CHRP Managing Editor

Geraldine Sangalang, CHRP
Vancouver, BC

Geraldine Sangalang works in human resources for the BC Public Service Agency in Vancouver, BC.  An advocate for mentoring, employee engagement and strategic HR management, she strives to improve training programs and work process for employees at every level.

Building the Coffee Shop HR site, my vision was to create an arena for discussing HR issues in a casual setting.  It’s been said time and again that working people spend more time at work than at home or at rest.  It has always been my philosophy that if I’m spending more time at work than at home, then my work must be a positive addition to my life.

I truly hope that our work enables you to see the different HR perspectives that exist, and I humbly welcome your comments and questions regarding any content posted on Coffee Shop HR.  To anyone who is interested in volunteering with us, remember that your employer will undoubtedly monitor your online activity; you might as well give them something positive to reflect on.

Book Reviewer:

Lauren Kress Sydney, Australia

Lauren Kress
Sydney, Australia

Lauren Kress is a project manager and medical writer in the health services industry by day and a blogger and creative writer by night. She enjoys the challenges that come with combining science, health, marketing, creativity and management together and imagines herself running her own business in the future. In the meantime she has been traveling the world, learning new things and undertaking a Masters in cross-disciplinary Art and Design. After arriving back in her hometown (read: home city) of Sydney, Australia she is very excited to begin taking on more challenges that enable her to explore and develop her skills in business development, management and interpersonal relations.

As the creator of she seeks to uncover more about people and the world around them through sharing interviews, thoughts and creative endeavours that stem from life, travel, music and books.

HR Writers:

Bonnie Milne, PhD Dubai, UAE

Bonnie Milne, PhD
Dubai, UAE

Bonnie Milne was born in British Columbia, Canada. She has a Masters of Arts in Educational Leadership from San Diego State University has just been awarded her PhD in Social Sciences from Tilburg University in the Netherlands. She has extensive experience as a Human Resource practitioner and has been teaching at the college level In British Columbia and the United Arab Emirates for the past fifteen years. Her interest centers on the connections between Appreciative Inquiry, Social Capital and Civil Society.

Carolyn Courage, CHRP Vancouver, BC

Carolyn Courage, CHRP
Vancouver, BC


HR professional from the Retail world, Carolyn Courage is passionate about fostering an engaged, driven and productive workforce.

Carolyn worked at Bootlegger for nine years before moving to Ireland where she worked in the training field. Upon returning from Ireland Carolyn began a dream job at Purdy’s Chocolates specializing in Training and Development. Other areas of expertise are leadership, development, health and safety, labour relations, engagement and community involvement.

A member of the inaugural BC MHRC (Manufacturers Human Resource Council) with Canadian Manufactures & Exporters, Carolyn is focused not only on Retail but Manufacturing as well. Obtaining her CHRP in 2010, Carolyn is involved with BCHRMA specifically the Training and Development round table.

Passionate about contributing to various causes, Carolyn has volunteered for numerous events with the BC Cancer agency and Canuck place to name a couple. The biggest leap was being a part of the TV Canada Sings Season 2; where her Purdy’s team won $20,000 for the MS Society of Canada.

Christine Ramage, CHRP Vancouver, BC

Christine Ramage, CHRP
Vancouver, BC

A community minded, socially engaged, Certified Human Resources Professional, Christine Ramage comes with a Bachelor of Business Administration and a Diploma in Human Resources Management from The British Columbia Institute of Technology.

She has spent three years in a Human Resources Generalist role working in the financial services, high-tech software, and entertainment & gaming industries rounding out her experience and finding her passion in Training, Employee Engagement and Coaching & Development. Christine also brings with her several years of experience in Operations/management from large well renowned companies such as McDonalds, Starbucks and Seattle’s Best Coffee.

When Christine is not wearing her HR hat she enjoys volunteering within the local community supporting works to preserve and restore our environment and ensure its protection for future generations.

Gareth Cartman London, England

Gareth Cartman
London, England

Gareth Cartman is Director of Digital Marketing at Clever Little Design, and his background is in B2B marketing and HR outsourcing. He lives in Reading, in the UK, and combines the twin pains of supporting Everton and the Boston Red Sox in his spare time.

Jessica Lau, CHRP Candidate Vancouver, BC

Jessica Lau, CHRP Candidate
Vancouver, BC

Jessica Lau is a recent graduate and emerging HR professional with over 8 years of local and International experience in customer service, people management and human resources. Currently, she is participating in the BC HRMA professional mentorship program, exploring career opportunities and pursuing her CHRP designation. Jessica has a passion for diversity, engagement, empowerment and to bring out the best from individuals.

Jessica is proud to have been the valedictorian student speaker in 2012, earning a Bachelor of Business Administration degree and Human Resources Advanced Diploma, graduating with Distinction.

During her studies, Jessica was involved with many extracurricular activities taking on different leadership roles and giving back to the school and community. She was the President and executive member of Capilano HRMA and the Vice-President and executive member of the Capilano Undergraduate Business Enterprise of Students in 2008 to 2011, associations in enhancing the value of the business program and providing professional development for the students. She was also the Capilano University’s student representative with BC HRMA and participated in the Vancouver Board of Trade’s Leaders of Tomorrow mentorship program.

As the 2011 provincial Premier’s One World International Scholarship recipient, Jessica went to study abroad in France where she traveled to more than 20 cities to learn and embrace different cultures. She also participated in a three weeks China Study Tour in 2009, in which she appreciated the Chinese proverb of “walking 1000 miles beats reading 10,000 scrolls.”

Joanne Kondo, CHRP Vancouver, BC

Joanne Kondo, CHRP
Vancouver, BC

Joanne Kondo is a well-rounded HR professional with experience in retail, government, and education. She also has international experience, having previously worked in London, England. She holds a B.A. from SFU in Communication and Community Economic Development as well as a diploma in Human Resource Management from BCIT. She currently works as a Rewards Analyst in corporate HR at Best Buy Canada Ltd.

When Joanne is not working she can be found enjoying the beautiful BC backcountry or volunteering in her local community.

Michelle Yao Toronto, Ontario

Michelle Yao
Toronto, Ontario

Michelle Yao currently works as Senior Manager, Communications at United Way Toronto. In this position, Michelle works closely with the Communications and Public Affairs team to communicate United Way’s impact in the community. Michelle comes from a career working in political communications. Most recently she served as Director of Communications to the Minister of Aboriginal Affairs. Previous roles include Communications Director to the Minister of Canadian Northern Economic Development Agency and Press Secretary for two other federal cabinet ministers. Some of Michelle’s most notable projects were the Crown-First Nations Gatherings and launching of the Nutrition North Program.

Nicole Davidson Vancouver, BC

Nicole Davidson
Vancouver, BC

Nicole Davidson is a recent graduate and emerging professional in human resources, bringing with her eight years of management experience in the hospitality industry. Her experience in training and development and performance management helped her develop a passion for HR, leading to her pursuit of formal education.

Having finished her Bachelor’s Degree in Business Administration and Diploma in Human Resource Management at BCIT, she is seeking new opportunities to grow in the field of human resources. Nicole is proud to have graduated with distinction, and to have been awarded the Human Resources Faculty Achievement Award.

As a manager, Nicole has witnessed firsthand the impact that effective human resource management can have on creating an environment where employees are empowered to make a difference. She is passionate about leveraging creativity and coaching skills to aid in training and development, performance management, and employee engagement.

Sandy Arseneault, CHRP Vancouver, BC

Sandy Arseneault, CHRP
Vancouver, BC

Sandy Arseneault is a Certified Human Resources Professional (CHRP) with a genuine concern for the ‘employee experience’.

Before obtaining a Bachelors Degree in Human Resources Management from Kwantlen University, Sandy graduated from BCIT with a Diploma in Financial Management. She also pursued a Diploma in Business Administration from Douglas College before falling in love with Human Resources.

Early in her career, Sandy worked as a(n) Receptionist, A/R Clerk, Office Manager and Accountant. Now, with 6 years of experience in the construction and manufacturing industry, Sandy is excited to pursue new challenges and industries while working towards future goals including her aspirations of being a highly regarded mentor for other HR Professionals and an inspiration to friends, colleagues and strangers.

2 thoughts on “Coffee Shop HR Contributors

  1. Pingback: Seeking Brave HR Writers & Creative Artists for Coffee Shop HR | Coffee Shop HR

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